Comments on: Carrier Infinity Heat Pump System Review

By: Sidney

Sidney — Tue, 29 Nov 2011 18:18:55 +0000

I was sold a new Carrier Infin.system and the install went great no problems.After 2 days the system started making strange noises and the installer has been out 2 times now and it’s still not fixed.The best service man for the installer has said that he’s been in touch with Carrier and problem still not fixed.Having had to take off all this time from work has added to the cost of the system over $600.00 and still not resolved.In the next few days they will be giving me my money back and taking this junk out of my house and I will go with a Trane.The system that was replaced was a Trane and it was 25 years old and never gave us any problems just figured it was time for a new one.Learned my lesson.If it isn’t broke don’t fool with it.

By: Lenora

Lenora — Thu, 25 Aug 2011 17:48:19 +0000

I have a gas infinity system. August 2011. So far, so good. I am however, ticked because I requested all the same series unit parts ( infinity ics). I think I’m saying this correctly – They switched the infinity fan coil and installed the performance series evaporator coil. I specifically said NO interchangeable parts. Been there done that with my first upstairs unit. So is it safe to assume this was done for profit reasons? I will not stand by and take this.

By: Michael

Michael — Tue, 02 Aug 2011 00:27:32 +0000

Correction, air handler model number is FE4ANF005

By: Michael

Michael — Mon, 01 Aug 2011 22:39:48 +0000

I had a 16 SEER Infinity system installed in my home early June. FE4005 / 8kw, 25hpa648, mechanical filter, Infinity control. I removed an old 3 1/2 ton unit and went with the suggested 4 ton unit. The first electric bill only had the new a/c for 21 days and our family was gone for a total of seven. The daily average kWh jumped from 56 to 60. Our installer “inspected” the unit and insisted this could not be true. They told us to wait another month. Here we are, a month later, we took our summer vacation for one week. Set thermostat at 80 degrees, nobody was home watching TV, playing on computers, cooking, washing clothes etc. my average daily kWh dropped to 59. June was hotter than July also. Again, the unit was “inspected” and nothing could be found! Where is the energy savings I was told I would get? I would have been better off keeping my money and my old a/c.
In doing my own visual inspection, I notice the air handler installed in the garage sweats alot. I found a couple leaks in the ducts which I repaired with mastic.
Very frustrated in Florida!

By: Jack Swanson

Jack Swanson — Tue, 19 Jul 2011 21:55:34 +0000

We have a 5 ton Carrier Infinity system. Have had quite a bit of trouble during the cooling season with system shutting down for no apparent reason and then comming back in anywhere from 3 to 6 hours.
Have had no trouble with during the heating season. System was instlled in of March 2008.
When it is operating it is highly efficient, quiet and economical. I recommend a service contract because it is something new and going through growing pains.

By: Reed Friddle

Reed Friddle — Mon, 18 Jul 2011 12:56:13 +0000

We just had a 4 ton Infinity 16 heat pump installed by Comfort Zone with Infinity Control thermostat and Infinity variable speed air handler. We had planned to get the Trane, but same system was going to be $3000 more. The installers were very knowledgeable about the system. They checked out every supply line for performance. They added another intake. They went over the instructions on the thermostat. Our house was 89 degrees when installation began that morning. System was installed by 4:00 PM, and the inside temp got down to set 74 degrees by 11:35 PM. We set our system to go up to 76 during the day and drop to 74 at night. With the incredible dehumidifying features of this system, 74 degrees is cold. So far we love the system. We did get the 10 year parts and labor warranty for assurance.

By: Jeff Brown

Jeff Brown — Sun, 12 Jun 2011 14:39:50 +0000

We have a Carrier Infinity system that is about 2 1/2 years old. Stopped working about 2 weeks ago. Contractor has been out to service the unit numerous times of which the reversing unit keeps failing. Finally they replaced the entire outdoor system, turned it on and the TXV unit failed in the air exchanger! I spent almost $10K for what I was told was the best system on the market. Turns out it’s piece of junk! Needless to say, I will not purchase another Carrier system!

By: Connie

Connie — Tue, 07 Jun 2011 14:44:50 +0000

I would not recommend an Infinity system. We had a Carrier unit for 20 years, 8 SEER and replaced it with an Infinity 19 SEER. Our utility bills went through the roof, about double. I’ve had the installer out several times, Air Comfort (wouldn’t use them either) and a Carrier representative with no postive results. I recommend checking out the competition.

By: David Mudd

David Mudd — Thu, 26 May 2011 04:32:41 +0000

I’ve owned a 3 ton Carrier Infinity- top of the line – for 2 years…and it still doesn’t work! Installed by Sears Home Pro out of Charlotte, NC. Initial install guys used the existing 30+ yr old wiring from thermostat to unit which resulted in a full year of error codes and assorted problems. By the end of the 1st year my heating bills were running $800 and cooling was $900. Sears has not attempted to seriously resolve the problem while Carrier seems not to care b/c Sears did the sales and install. This is the 2nd summer and from April 2 – 1st date we attempted to run AC – until now, May 26, we’ve had to AC. 9 days ago Sears sent a service tech who, after a phone consultation with Carrier, decided the compressor was bad. Like I said, that was 9 days ago and I’ve heard nothing from Sears. I’ve files a formal complaint with the FTC and the BBB – which, by the way, Sears is not a member. I want the system out and my money back. Carrier Infinity…infinitely expensive, infinitely complex, infinitely bad.

By: David Emerson

David Emerson — Thu, 19 May 2011 15:14:13 +0000

I am in the process of getting several bids for a new HVAC. I live in North East Florida. One bid was the Infinety and I like what I see.The other Carrier dealer said that the Infinety would not operate properly because of static air pressure, the stat would shut it off. Whar are the requirements for a 4 ton Infinety (ducts)